Return Policy

Thank you for shopping at thesummerpools.com! We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer hassle-free returns within 30 days of the purchase date. Please read the following guidelines carefully:

  1. Eligibility for Returns:

    • Items must be unused, undamaged, and in their original packaging.
    • Swimwear and intimate apparel must have all original tags and hygienic liners intact.
    • Customized or personalized items are not eligible for return unless they arrive damaged or defective.

  2. Initiating a Return:

    • To initiate a return, please contact our customer service team at info@thesummerpools.com with your order number and details of the item(s) you wish to return.
    • Our customer service team will provide you with a return authorization and instructions for returning the item(s).

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the item(s) received are incorrect, damaged, or defective.
    • We recommend using a trackable shipping service for return shipments.

  4. Refunds:

    • Once your return is received and inspected, we will process your refund to the original method of payment within 7-10 business days.
    • Original shipping charges are non-refundable, except in cases where the return is due to our error.

  5. Exchanges:

    • We do not offer exchanges at this time. If you would like a different size, color, or item, please return the original item(s) for a refund and place a new order for the desired item(s).

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately at info@thesummerpools.com. We will work with you to resolve the issue promptly.

  7. Final Sale Items:

    • Items marked as final sale are not eligible for return or exchange unless they arrive damaged or defective.

  8. Policy Changes:

    • We reserve the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns about our return policy, please don't hesitate to contact us at info@thesummerpools.com. Thank you for shopping with us!